Terms and Conditions
Terms of Use
By using our website you agree to our terms of use. We may alter these terms without notice. Please check these regularly, since we reserve the right to correct any errors at any time.
Return Policy
All sales final. No returns. In case of damaged or missing merchandise, we are able to offer either a full refund or exchange for the item in question within two weeks of customer receipt date and depending upon availability. We cannot guarantee that purchased items will remain in stock. To acquire a refund or exchange, we require a receipt and visual proof of damage. In case of damaged merchandise, please do not send your purchase back to the manufacturer. For all requests, please contact customer service at odddukk@gmail.com with your order number.
Once proof of missing or damaged merchandise is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period. You may be required to send the product back at your own cost.
Late Or Missing Refunds
If you haven’t received a refund, first check your bank account. If no refund is listed as being processed, please contact your credit card company since it may take several days before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have followed all of these steps and still have not received your refund, please contact us at odddukk@gmail.com with your order number.
Privacy
Odd Dukk respects the privacy of its customers. Customer information will never be shared with third parties or outside individuals.
Shipping
Currently, Odd Dukk ships globally but does not ship to PO boxes. Various shipping methods and rates can be selected upon purchase and shipping costs are calculated at checkout. Please note that taxes/duties/VAT are not included in International shipping costs and will be additionally added to the cost of each order. Please allow 3-5 days for processing and verification, and an additional 7-10 days for any items marked as a "pre-order" item. Tracking information will be provided upon dispatch, but may also be retrieved by sending a request along with your order number to odddukk@gmail.com
Odd Dukk does not take responsibility for any customs fees for international orders and these charges. The customs charges are the responsibility of the customer.
Purchasing
By ordering merchandise, you agree that you are purchasing for personal use and not for resale. We reserve the right to refuse any orders without warning or explanation.
Sales Tax
All apparel and items will be taxed according to the billing location.
Contact Information
For all inquiries contact: odddukk@gmail.com
By using our website you agree to our terms of use. We may alter these terms without notice. Please check these regularly, since we reserve the right to correct any errors at any time.
Return Policy
All sales final. No returns. In case of damaged or missing merchandise, we are able to offer either a full refund or exchange for the item in question within two weeks of customer receipt date and depending upon availability. We cannot guarantee that purchased items will remain in stock. To acquire a refund or exchange, we require a receipt and visual proof of damage. In case of damaged merchandise, please do not send your purchase back to the manufacturer. For all requests, please contact customer service at odddukk@gmail.com with your order number.
Once proof of missing or damaged merchandise is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period. You may be required to send the product back at your own cost.
Late Or Missing Refunds
If you haven’t received a refund, first check your bank account. If no refund is listed as being processed, please contact your credit card company since it may take several days before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have followed all of these steps and still have not received your refund, please contact us at odddukk@gmail.com with your order number.
Privacy
Odd Dukk respects the privacy of its customers. Customer information will never be shared with third parties or outside individuals.
Shipping
Currently, Odd Dukk ships globally but does not ship to PO boxes. Various shipping methods and rates can be selected upon purchase and shipping costs are calculated at checkout. Please note that taxes/duties/VAT are not included in International shipping costs and will be additionally added to the cost of each order. Please allow 3-5 days for processing and verification, and an additional 7-10 days for any items marked as a "pre-order" item. Tracking information will be provided upon dispatch, but may also be retrieved by sending a request along with your order number to odddukk@gmail.com
Odd Dukk does not take responsibility for any customs fees for international orders and these charges. The customs charges are the responsibility of the customer.
Purchasing
By ordering merchandise, you agree that you are purchasing for personal use and not for resale. We reserve the right to refuse any orders without warning or explanation.
Sales Tax
All apparel and items will be taxed according to the billing location.
Contact Information
For all inquiries contact: odddukk@gmail.com