FAQ'S
If the questions below did not provide you with the necessary assistance, please contact customer service: odddukk@gmail.com
I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel an order once it has been submitted. No exchanges. If the purchased item is the incorrect size you need to repurchase the correct size and we will refund your incorrect order. Please email odddukk@gmail.com within 30 min of your update to process your refund properly.
I didn't receive a confirmation email, did my order go through?
Order confirmations are received immediately after your order is complete. If you do not receive a confirmation and your card has been charged please email odddukk@gmail.com Make sure to save your order number for your records.
I didn't receive a tracking number, when should I expect it?
If you are a domestic customer, you should receive a shipping confirmation email within 7-10 BUSINESS days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 7-10 business days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.
Why isn't my order showing up on the tracking page?
Orders that haven't been shipped or scanned by UPS won't show up on the tracking page. Please allow 3-5 business days for this information to appear
I made two orders today. Can you combine them into one and refund the balance?
Unfortunately, we are unable to combine shipments on multiple orders.
I emailed customer service, how long will it take them to respond?
Please allow 3 business days to respond as Odd Dukk is run by Timo and his friends and family... we are a small team doing many roles. Thank you for your patience.
Which countries do you ship to?
Odd Dukk ships globally.
I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel an order once it has been submitted. No exchanges. If the purchased item is the incorrect size you need to repurchase the correct size and we will refund your incorrect order. Please email odddukk@gmail.com within 30 min of your update to process your refund properly.
I didn't receive a confirmation email, did my order go through?
Order confirmations are received immediately after your order is complete. If you do not receive a confirmation and your card has been charged please email odddukk@gmail.com Make sure to save your order number for your records.
I didn't receive a tracking number, when should I expect it?
If you are a domestic customer, you should receive a shipping confirmation email within 7-10 BUSINESS days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 7-10 business days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.
Why isn't my order showing up on the tracking page?
Orders that haven't been shipped or scanned by UPS won't show up on the tracking page. Please allow 3-5 business days for this information to appear
I made two orders today. Can you combine them into one and refund the balance?
Unfortunately, we are unable to combine shipments on multiple orders.
I emailed customer service, how long will it take them to respond?
Please allow 3 business days to respond as Odd Dukk is run by Timo and his friends and family... we are a small team doing many roles. Thank you for your patience.
Which countries do you ship to?
Odd Dukk ships globally.